What does it take to earn devotion aka customer trust aka customer retention ?
Standing out in a world of choice isn’t easy. Earning consumer devotion to a brand/ store takes more than just offering a good product/service. Price, packaging, customer service, and reputation are just some of the factors involved in a consumer’s decision-making process. But these factors are secondary to the true intention of why do you want your consumer to come back to you? Continue reading “WHAT DOES CUSTOMER RETENTION MEAN and how do you Maximise ?”
Every brand wants a loyal customer, a customer that is with them throughout time, through ups and downs no matter what. After all, isn’t it similar to any relationship (marriage or partnership/friendship)? But what if this way of thinking, as it has been in marriages/partner relationships especially, is just a redundant ideal and does not truly serve any purpose to those involved?Continue reading “Business: Is It All About Relationships?”
For too long we have been conditioned to work and do business in a manner which is all about efficiency,rules, rights and wrongs, good and bad, policies and procedures, politeness, niceties mixed with large doses of daily grind. Have we missed something here? Have we failed to see that this approach often gives a sense of disconnect and frustration coupled with complications so deeply ingrained that many businesses, business owners and employees lose their mojo and lose sight of the business core values. Continue reading “Changing The Game: Doing Business in a Digital Era”
We are all on the cusp of something and many are getting a sense of this. Perhaps an unsettlement within ourselves that ‘this is not it’; that this life which we have carved out for ourselves is not the be all and the end all, and there is something beyond. Continue reading “Is your Business Leading The Change?”
In our last blog, I mentioned Core Web Vitals as one of the key trends and so I decided to speak to our tech team to better understand this myself. And also to bring a simpler understanding to anyone out there who is a Non-SEO professional.
For most marketing campaigns their main goal is how to optimise on conversions. UX (User Experience) has a tangible effect on overall conversion rates for any online business. A frustrating experience for users is always slow loading time which is directly related to a higher bounce rate- the very opposite of what you wish for your target audience. It’s like coming to a brick and mortar shop only to find that there is debris around the entrance which makes it longer and painstaking to get in.Continue reading “CORE WEB VITALS – HOW DO THEY IMPACT YOUR DIGITAL BUSINESS”
Most of us will remember when online advertising first started and how it was the hottest thing for any marketer and brand owner. We now live in an era where the Internet is not just an essential communication tool but a connecting bridge between worlds and cultures. Continue reading “STAYING ON TOP- SEO 2021”
After a couple of years supporting businesses with their branding and marketing, a new arm of the business was starting to form. After working as a practice manager in the Aesthetics and Cosmetic Surgery industries, Rosalie had some solid experience with the day to day running of the clinic on many different levels: behind the scenes with the business side (sales and marketing) to coordinating and managing the bookings, patients, staff and last but not the least compliance with the regulations. The governing body which regulates the private medical sector (along with NHS) is the Care Quality Commission (CQC) and they regulate certain activities within Aesthetics such as ‘Surgical Procedures’, ‘Diagnostic and Screening’ and ‘Treatment of Disease or Disorder’. Continue reading “Elixir Services Under The Spotlight: CQC Consulting”
We are at the end of 2020 and there have most likely been some big learnings, challenges and shifts in our personal and professional lives. In the process we have witnessed the advantages of technology in times like this yet also the limitations. Platforms like Zoom, and Microsoft Teams have seen us through on a professional front, and personally we’ve seen the emergence of apps like House Party, whilst YouTube with it’s independent reporting on what’s happening globally, podcasts and cooking + fitness content seeing a massive explosive growth, INFLUENCER: Global Influencer Marketing Solution, Cameo – Personalized videos feat. your favorite stars that have gained immense popularity during this radical shift of working from home. Some online shopping platforms like Etsy saw their sales doubled to 10 billion $ this year. Deliveroo CEO Will Shu has mentioned that the pandemic has actually accelerated the adoption of online food delivery ahead of its time. Brands that jumped into early adoption of tech like Ebay, Etsy, Netflix, Facebook have now become the every day chant for most people who have the facility to stay connected to the world online from their homes. Amazon, Microsoft, Google – the three major platforms – have now become the unstoppable Digital Juggernauts. At the same time, ride hailing companies like Uber & Lyft along with property rental giant Airbnb have seen their customers vanish. Most high-street retail brands including the iconic John Lewis have now changed their strategy with a promise to its customers of being digital-first. Continue reading “STEP IT UP!- The NEW NORMAL”